I'm not one of those larpers who keep saying how they are prophets or whatever. But I have said this so many times that AI gonna screw over countries like India hard when it comes to this stuff. They are doing cheap low level IT SERVICES. Why do they think AI can't replace that? We have also seen WITCH company stocks fall because they are losing revenues fast and cannot justify having so many staff.
How the hell do they think anyone wants to speak with AI customer service that speaks in a heavy accent that’s not their language? How about this? Have their AI speak in clear English. I recently had a customer service representative ask me to spell out every word of English I was speaking because they had trouble understanding their English as a second language. Filipinos speak better English than Indians but they apparently love celebrating co-workers’ birthdays while at work. On multiple occasions when I had to call customer service, someone next to the person I’m talking to had a birthday and co-workers broke out singing Happy Birthday to them and communication was impossible during that time. That has had happened to me on several different occasions. What are the chances of me experiencing that same problem and how many people are in that office to have those chances happen? No, I don’t feel that warm fuzzy feeling of being at home when someone on the other end of the customer service line is speaking in a heavy foreign accent because Americans are so use to it. Of course this was created by countries from where customer service centers are outsourced to. Because you have to be so out of the loop to mistake how thinking where those jobs are outsourced to mean Americans prefer to hear those accents. That’s why Indians think they’re great and the best programmers because so many English speaking countries outsource to them that they think they’re that good but it’s really only because they’re the cheapest and are just good enough.
So why do people act all surprised and shocked when it finally starts happening? I really don't get it.